- The buses will be at Terminal E when agents are clocking out, but will pull away virtually empty with no buses available behind them. When agents have contacted First Transit about this, they have been told that the company has “to keep buses in the lot.”
- Many buses are in poor repair, with loose, dirty seats. Some have broken down on the way to the airport, including one that was billowing smoke.
- First Transit maintains that the range of wait times is only 2-4 minutes, when many agents may wait for 20 minutes or more, especially late night agents.
- Some times of service have chronic scheduling problems.
- The bus company is conducting bus driver shift changes at the same time that United employees are also changing shifts. This is harmful to the service since it means that United workers will have to wait while the bus lot switches drivers.
The study relied on photos, emails and messages to the Grievance Committee sent in by agents, detailing their experiences with the bus service. Committee Chairman Hernandez has asked that employees continue to send in additional information, since that is the most effective way to identify and fix problems like this.
Victor Hernandez, as well as members Greg Hall and Gary Welch, can be reached with the link below.
To follow discussions such as this one on the IAH Virtual Union Board Facebook page, follow the link below.